Introduction
At Softheat® Heating Pad, Blanket, Electric Blankets, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website softheat.shop or purchase our products.
Please take a moment to review this Privacy Policy before using our website or submitting any personal information to us. The terms “we”, “us”, and “our” refer to Softheat® Heating Pad, Blanket, Electric Blankets. By accessing our website, you agree to the terms and conditions of this Privacy Policy. We reserve the right to modify this Privacy Policy at any time, and any changes will be effective immediately upon posting to our website.
What Information We Collect
We collect both personal and non-personal information from you when you visit our website.
Personal information refers to any information that can be used to identify you specifically, including your name, address, email address, phone number, and payment information. We collect personal information only when you voluntarily provide it to us, such as when you make a purchase or sign up for our newsletter.
Non-personal information refers to information that does not by itself identify a specific individual. This includes generic information such as the date, time, and duration of visits, the pages accessed on our website, your IP address, geographic location, device type, operating system, and information about clicks and your interaction with links.
How We Use the Information
We use the personal and non-personal information we collect for the following purposes:
- To fulfill your product orders and deliver your purchases.
- To process your payments and provide you with invoices and order confirmations.
- To send administrative emails, confirmation messages, newsletters, promotions, and surveys if you opt-in to receive such communications. You may unsubscribe at any time.
- To respond to your requests, questions, comments, support needs, and requests to exercise your rights under this Privacy Policy.
- To improve our products, website, and customer service.
- For our internal administrative purposes, as well as to prevent and detect security threats, fraud or other malicious activity.
- To comply with legal obligations and enforce our Terms of Service.
- To provide you with a personalized experience when you visit our website.
We only process your personal information as necessary to fulfill the purposes outlined in this Privacy Policy or as otherwise disclosed at the time of collection. We will not use your personal data for any unrelated purposes unless we obtain your explicit consent.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, subject to applicable law. We will then securely delete or anonymize your personal information once it is no longer needed. We may retain non-personal information about your interactions with our website indefinitely.
Data Transfers
We may transfer the information we collect about you to third-party service providers to assist us in processing orders, conducting surveys, providing customer service, managing email communication, and analyzing website traffic and usage. These third parties are prohibited from using your personal information for any other purpose.
We may also disclose your personal information if required to do so by law or valid legal process, to cooperate with investigations by law enforcement or governmental agencies, to enforce our Terms of Service, or to protect the rights and safety of others.
Your Choices
You have several choices available when it comes to the personal information we collect from you:
- Accessing and Updating Information: You may access, review, and update your personal information by contacting us directly. We will make good faith efforts to honor your requests, make corrections, or delete your information, subject to legal obligations.
- Account Deletion: You may request deletion of your online account by contacting us. We will delete your account within 30 days, though we may retain information needed to comply with legal obligations.
- Communication Preferences: You may opt out of receiving promotional emails, newsletters, surveys, and other non-essential communications by clicking “unsubscribe” from the email, updating your account preferences, or contacting us directly.
- Cookies: Most browsers let you remove or reject cookies and local storage. You can manage Adobe Flash cookies here. Note that restricting cookies may impact the functionality of our website.
- Advertising: Some advertising networks we use may allow you to opt out of targeted advertising. Note you will still see non-targeted ads. Network opt out pages: Google, Facebook.
- Do Not Track: Most modern browsers give you the option to enable a “Do Not Track” feature that sends a signal to websites to not track you. However, there is no consensus on how sites should interpret this signal, so we currently do not alter our data collection based on this signal.
Security
We have implemented technical and organizational security measures in an effort to safeguard your personal information in our custody and control. Such measures we take include limiting access to personal data to authorized employees and partners only for permitted purposes, as well as utilizing appropriate network, database, and website security measures.
However, no system can be completely secure, thus we cannot guarantee the absolute security of your information. If we become aware of a security breach that may affect you, we will notify you in accordance with applicable laws.
Children’s Privacy
Our website and products are intended for adults over the age of 18. We do not knowingly collect or solicit personal data from anyone under 18 years old. If we become aware that we have unknowingly collected personal information from a child under 18, we will delete this information as quickly as possible. If you believe we may have collected information from a minor, please contact us.
Changes to this Policy
We reserve the right to amend this Privacy Policy at any time to reflect updates to our business, changes in applicable laws, or for other reasons. The effective date at the top of this page indicates when this Privacy Policy took effect. Any changes will take effect immediately when we post the revised Privacy Policy on our website.
Your use of our website or products following these changes means that you accept the updated Privacy Policy. If you do not accept the new terms, please immediately cease using our website and products.
Contact Us
If you have any questions about our Privacy Practices or this Policy, please contact us:
By Email: [email protected]
By Phone: 555-123-4567
